Privacy policy.

This Privacy Policy describes how Wonder Substance, Inc (“Phantom Chessboard,” “The Phantom App,” “Phantom,” “we”, “us”) collects, uses, and protects your data in connection with your use of the Service.

This Privacy Policy sets forth how we receive, use, and disclose your data concerning The Phantom App (the “App”). The App and the services provided by or in connection with the App, including related services and support services, are referred to as the “Services.” By using the Services, or by in any manner using, installing, or downloading the App, you accept our practices described in this Privacy Policy, and you consent to our collection, use, and disclosure of your information, including personally identifiable information, as described in this Privacy Policy.

Applicability: Personal Information

This Privacy Policy applies to your use of the App and all other aspects of the Services. Except as expressly stated herein, this Privacy Policy does not apply to any third-party applications or technologies that may integrate with our Services, any other third-party products, services, or businesses, or to third-party websites that you access via links or otherwise while using the Services (“Third-Party Services”). Except as expressly stated below, this Privacy Policy does not apply to data collected from, or provided by you to, Third-Party Services, and instead, such data is subject to the practices of the provider(s) of the applicable Third-Party Services. You should review the privacy policies of such Third-Party Services (and any other applicable terms and conditions) to determine how your data will be used before sharing it with them.

In connection with your use of the Services, we may receive various types of information related to you and information you provide us about others. Sometimes, you provide us with this data, and sometimes, data about you is collected automatically or received from third parties that you provided it. To the extent data that we receive is associated with an identified or identifiable natural person and is protected as personal information (or substantially equivalent terms) under applicable data protection laws, it is referred to in this Privacy Policy as “Personal Information.” You acknowledge and agree we may collect, process, store, access, and disclose Personal Information you disclose to facilitate the provision of Services and related support for the Services in the manner described in this Privacy Policy.

Information You Provide

In connection with your use of the Services, we may receive certain Personal Information about you from third parties you provide it to in connection with your purchase of products, including the following information:

  • Name

  • Email address

  • Username (including a username on any crowdfunding or other platform through which you purchase our products)

  • Mailing address

  • Telephone number

  • Password

  • Residence (Country and State/Province/etc. as applicable)

We may also receive certain limited aspects of payment information that you provide to the platform or service through which you purchase a product that can be used with the App; specifically, we may receive the identity of your credit card provider or other payment network and the last four numbers of your credit card (we do not intentionally receive additional payment information). We use the information we receive to provide the Services to you, including certain aspects of the processing of payments, and we do not disclose your payment information to third parties (other than the service providers who provide aspects of the Services or to tax authorities as required by law). Your payment information will also be subject to the privacy policies of the payment processor(s) you use in connection with your purchase of the applicable product(s).

As further described below, we use the above information to provide you with the components of the Services and to prevent fraud, abuse or misuse of our Services.

Additional Information

We (or our service providers on our behalf) also collect the following additional categories of information in connection with your use of the Service:

Purchase-Related Information

We may also receive certain information pertaining to your purchase of products associated with the App from third parties that you provide it to. This information includes the date you ordered the product(s), the product(s) ordered and their cost, the shipping fees applicable to your order, and the date when such amounts were charged to you.

Communications with Us

We receive any Personal Information or other information contained in any service, technical, and administrative emails, messages, enquiries and other communications that you exchange with us. Service-related communications about changes to the App and important Services-related notices, such as maintenance and security announcements, are essential to delivery of the Services and you cannot opt-out of these communications. Marketing communications, if any, about new product features, offerings, and other news about us are optional; you have the choice whether or not to receive them and you may opt out by using the unsubscribe mechanism in such communications, or by changing the email preferences in your account.

How We Use Your Information

  • We process your information (including Personal Information where applicable) for the following purposes, including as additionally described in the other sections of this Privacy Policy:

  • To facilitate and provide the Services, including facilitating you use of the App’s functionality

  • To verify your identity in connection with our provision of the Services

  • To communicate with you, including to reply to inquiries you submit and to offer or provide existing and improved aspects of the Services

  • To market our products and services (except to the extent that you opt out of receiving marketing communications from us)

  • To prevent fraud, abuse or misuse of our App or Services

  • To comply with applicable law and valid legal process

  • Information We Share with Third Parties

Except as described in this Privacy Policy, we will not use or disclose your Personal Information for any purpose other than to the extent reasonably necessary to provide the Services and related support for the Services. As a matter of policy, absent your express consent, we do not sell or rent information about you, and we will not disclose information about you in a manner inconsistent with this Privacy Policy except as required by law or government regulation.

We cooperate with law enforcement inquiries, as well as other third parties, to enforce laws such as those regarding intellectual property rights, fraud and other personal rights. WE CAN (AND YOU AUTHORIZE US TO) DISCLOSE ANY INFORMATION ABOUT YOU TO LAW ENFORCEMENT, OTHER GOVERNMENT OFFICIALS OR ANY OTHER THIRD PARTY THAT WE, AT OUR SOLE DISCRETION, BELIEVE NECESSARY OR APPROPRIATE IN CONNECTION WITH AN INVESTIGATION OF FRAUD, INTELLECTUAL PROPERTY INFRINGEMENT OR OTHER ACTIVITY THAT IS ILLEGAL OR MAY EXPOSE US, OR YOU, TO LIABILITY.

Subject to the above paragraphs, we may share or disclose information about you as follows:

With Your Consent. We may disclose your data, including Personal Information, to third parties when we have your express consent to do so.

By Law or to Protect Rights. If we believe the release of information about you is necessary to respond to legal process (such as a valid subpoena served on us), to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of third parties, we may share your information as permitted or required by applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Rendering the Services. Our employees and contractors may have access to your data on a need-to-know and confidential basis to the extent necessary to render the Services and related support for the Services; for example, to communicate with you in response to support inquiries. We require such employees and contractors to treat your information consistent with this Privacy Policy.

Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and/or any subsidiaries (if any), companies with an ownership interest in us, joint venture partners, or other companies that we control or that are under common control with us.

Third-Party Service Providers. As described above, we receive information from certain third parties in connection with your purchase of products associated with the App, and we engage third parties to process data in support of delivering certain aspects of the Services (“Third-Party Service Providers”). We may share your data, including Personal Information, with Third-Party Service Providers to the limited extent necessary to let them perform business functions and services for us or on our behalf in connection with the provision of the Services. For example, we engage Third-Party Service Providers to handle shipping and order fulfillment services related to the Services. We have taken commercially reasonable steps to choose a professional and reputable Third-Party Service Providers that use appropriate security measures in light of the risks and nature of the data being protected and consistent with industry norms. Still, it is impossible to guarantee that the security measures taken by our Third-Party Service Providers will be adequate in all circumstances, and by using the Services, you understand and agree that we have no liability for the action, behaviors or failings of such Third-Party Service Providers. Although we reserve the right to engage new or different Third-Party Service Providers at our sole discretion at any time, the Third-Party Service Providers we currently engage at the time of adoption of this Privacy Policy who receive Personal Information from us in connection with their performance of services for us include easyship (https://www.easyship.com/) and ShipBob (https://www.shipbob.com/).

Changes to Our Business. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of its assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), we may share or disclose data in connection therewith, subject to standard confidentiality obligations.

Aggregated or De-Identified Data. If any data is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, we may use or disclose such aggregated or de-identified data for any purpose. For example, we may share aggregated or de-identified data with prospects or partners for business or research purposes, such as statistical analysis, to research trends and predictive analysis, or to develop or improve the Services.

Enforcement of Agreements. We may disclose data to ensure compliance with and to enforce contractual or legal obligations with respect to the Services and our business, including any applicable lease agreements.

Protection of Rights. We may disclose data to protect and defend our rights and property, including intellectual property rights, and to ensure compliance with applicable laws and enforce third party rights, including intellectual property and privacy rights.

Safety and Security. We may disclose data to protect your safety and security; to protect the safety, security and property of our users; and to protect the safety, security, and property of us and our employees, agents, representatives, and contractors.

Jurisdiction-Specific Notices

California Residents

We do not disclose your Personal Information to third parties for any third parties’ direct marketing purposes. If you reside in California, you can prevent future disclosures for direct marketing purposes of your Personal Information, at no charge, by indicating to us your intent to opt out of such disclosures in a message addressed to the email address or physical mailing address provided under the “Contact Us” heading below.

Nevada Residents

Nevada residents may have the right under applicable law to opt out of the sale of their Personal Information that we have collected or will in the future collect. If you are a Nevada resident and wish to make such a request, please contact us at the contact information provided below in this Privacy Policy.

EU Residents

If you are an EU resident and would like to request that your data be securely removed from our systems, however collected, please send an email with proof of EU residency to hello@phantomchessboard.com. We will endeavor to remove all relevant data, so long as that removal is technically feasible, does not impact the legitimate accounting or business practices of our customers, and does not violate other regulatory or legal standards with which we must comply. We will also cooperate with our customers in good faith to address any requests they receive or that may impact them directly.

International Data Transfers

We primarily process and store data in connection with the Services in the United States. However, it is possible that data may be processed other countries by our Third-Party Providers. We will take measures to ensure that your Personal Information remains protected to the standards described in this Privacy Policy and any such transfers comply with applicable data protection laws. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

Data Rights

Users in certain jurisdictions may have certain data rights depending on the nature of our operations in relation to them and additional factors, including:

  • the right to access your Personal Information;

  • the right to correct inaccurate Personal Information;

  • the right to restrict certain processing of your Personal Information

  • the right to request deletion of your Personal Information;

  • the right to data portability and

  • the right to opt out of the sale of personal information.

  • You can exercise rights over your data by contacting us at hello@phantomchessboard.com

We reserve the right to use reasonable measures to verify the authenticity of any requests related to data rights and to decline to take action in response to such requests if we reasonably determine the request may not be authentic or valid.

Establishing an Authorized Agent

You may designate an authorized agent to make a request on your behalf. To designate an authorized agent to make a request on your behalf, you must provide us with a valid power of attorney, the requester’s valid government ID, and the authorized agent’s valid government ID. Please contact hello@phantomchessboard.com with your request. To protect your information from account takeover, we may decline access to or recover your account at our discretion.

Our Data Retention Period

We typically retain your account information for an undefined period of time unless you request us to delete your information, or unless we determine it is appropriate to delete the information sooner. We may continue to retain some information, even after you delete your account if we are required to do so in order to comply with various laws.

Security

We maintain reasonable physical, technical, and administrative procedures to protect the data we collect and to secure it from improper or unauthorized use in light of the information's nature and the collection circumstances. We work hard to protect data in our custody and control from loss, misuse, and unauthorized access, use, disclosure, modification, or destruction, and to use industry-standard security measures in order to ensure an appropriate level of security in light of reasonably available methods in relation to the risks and nature of the information we collect.

Please remember:

You provide information to us, including your Personal Information, at your own risk.

No data transmission over the Internet is guaranteed to be 100% secure, and we cannot guarantee that unauthorized access, hacking, data losses, or other breaches will never occur.

You are responsible for protecting your account information related to the Services, including any applicable credentials, log-ins, passwords, etc. and for ensuring that they are not used by others to access the Services.

Children

The Services are not directed to or intended for children, and Phantom does not intentionally collect, process, or store through the Services any Personal Information from any person under 13 years of age. In the event we discover we have inadvertently collected, processed, or stored any Personal Information from a person under 13 years of age without verifiable parental consent, we will promptly take the appropriate steps to delete such data or seek the necessary verifiable parental consent for that collection in compliance with the Children’s Online Privacy Protection Act. We request that users not provide us with any Personal Information of any person under 13 years of age.

Changes

We reserve the right make changes to this Privacy Policy from time to time, in whole or in part, in our sole discretion, at any time without prior notice by posting an updated version of this Privacy Policy when you access the Services. Any changes, modifications, or updates to this Privacy Policy will become effective immediately upon posting. By continuing to use the Services, you agree to be bound changes we make to this Privacy Policy. If you disagree with the changes to this Privacy Policy, your only remedy is to discontinue use of the Services and deactivate your account.

Contact

Please do not hesitate to contact us with any questions, complaints, or requests with respect to your Personal Information, this Privacy Policy, and/or our privacy practices.

You may contact us at:

Email: hello@phantomchessboard.com